Complaint Handling Specialist

Join 360Kredi as a Complaint Handling Specialist and play a pivotal role in ensuring customer satisfaction and resolving inquiries with professionalism and efficiency. Based in the heart of Central Jakarta, this position offers a dynamic work environment where you'll handle customer complaints and inquiries daily. With a strong focus on customer service, 360Kredi is committed to providing exceptional support to our clients, and this role is crucial in achieving that goal.

As a Complaint Handling Specialist at 360Kredi, you'll be the first point of contact for customers with complaints or questions. Your mission is to resolve these issues promptly and efficiently, ensuring that every customer leaves satisfied. You'll work closely with various departments to gather information, verify details, and implement solutions. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering excellent customer service.

📋 Tanggung Jawab Pekerjaan

• Receive and log customer complaints and inquiries via phone, email, and chat.
• Investigate and verify the details of each complaint to ensure accurate resolution.
• Collaborate with relevant departments to gather necessary information and implement solutions.
• Document the progress and resolution of each complaint in our CRM system.
• Follow up with customers to ensure their satisfaction and address any additional concerns.
• Provide regular reports on complaint trends and resolutions to the management team.
• Train and mentor new hires on complaint handling procedures and best practices.
• Adhere to company policies and procedures to maintain a high standard of customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 2 years of experience in customer service or complaint handling roles.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills to handle difficult customers professionally.
• Strong problem-solving skills to resolve complaints efficiently.
• Familiarity with Indonesian language and culture.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Willingness to learn and adapt to new processes and technologies.

🛠️ Keahlian

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